Shipping policy

Shipping & Delivery Policy

Delivery areas

We deliver to France, Germany and the other countries of the European Union, the United States and Australia, as well as to the other countries offered at checkout. For any other destination, contact us at shoptracteur@gmail.com or use our quote request form.

Shipping rates and delivery times

Destination	Orders under €10,000	Orders of €10,000 or more
European Union (incl. Germany and France)	€10 – delivered within 9 business days	€500 – freight delivery within 9 business days
United States	€14 – delivered within 14 business days	€870 – freight delivery within 14 business days
Australia and other countries	€14 – delivered within 14 business days	€1,000 – freight delivery within 14 business days

Shipping costs are calculated on the total amount of your order and are always displayed before you confirm your purchase. Delivery times are counted in business days from the confirmation of your order (after payment has been received).

If no delivery date has been agreed, delivery will take place no later than 30 days after the order, in accordance with French consumer law.

Tractors and heavy equipment

Tractors and large equipment are delivered by a specialized freight carrier (truck or flatbed). The carrier will contact you to schedule a delivery appointment. The delivery site must be accessible to a heavy truck; please let us know of any access restrictions when you order. For special requirements or multiple machines, you can request a personalized quote.

Import duties and taxes

For deliveries outside the European Union, import duties, customs fees and local taxes may apply. Unless otherwise stated at checkout, they are payable by the customer upon import.

Pick-up

Pick-up of your equipment can be arranged by appointment at our address in Granville (2 Quai Sud, 50400 Granville, France). Contact us to book a time slot.

Tracking and receipt

You will receive a shipping confirmation email with a tracking number where available. On delivery, check the condition of the goods in the presence of the carrier and write down any specific reservations (impact, missing part, damage) on the delivery note. Confirm these reservations to the carrier by registered letter within 3 days and notify us at shoptracteur@gmail.com with photos.